The BlindsOnSale staff wants your experience to
be a pleasant one, so please take the time to read through our
terms and conditions. This information is provided to prevent
any complications regarding your order, now or in the future.
Although every effort has been made to clarify the information
we require from you the customer and the service you should
expect from us, there is always room for improvement.
Suggestions to better your BlindsOnSale shopping experience will
always, and gladly, be accepted.
The Importance of Proper Window Measurements:
Accurate measurements are crucial. The vast
majority of the products we offer are custom made and cannot be
returned due to incorrect measurements. Should an error on your
part occur, we will be here to assist you with having the error
corrected or, if necessary, the product remade. Please follow
our instructions on how to measure very carefully.
When you are certain your measurements are correct, measure
again! Should you have any questions, please feel free to call
us toll free at 1.800.919.4301. We are ready to assist you.
Inside Mount Window Treatments. "Inside mount" window treatments fit inside the window frame or opening. Deductions, allowing for the precise fit, and function are automatically taken by the factory. These deductions may vary by type of treatment selected and/or factory of manufacture. So please, DO NOT take any deductions of your own. Give us the actual, exact measurements of your opening down to 1/8 of an inch.
Outside Mount Window Treatments. "Outside mount" means the treatment extends beyond the sides, above the top, and sometimes below the actual opening. The factory does not change the measurements for outside mounted items. Therefore, you will need to determine the finished size you need (excluding roller shades). Submit the size of the blind, NOT the size of the window. Please consider the following:
• Standard sliding glass doors and windows being covered with floor length treatments require additions be made to the actual size so they extend beyond the sides and above the top of the opening only.
• Openings in french doors or windows that are not being covered with a floor length treatment require that width and length be added to the actual opening sizes. This is to allow the completed treatment to extend above, below, and beyond each side of the opening.
• An outside mount for a window with a sill extending more than 3/4 of an inch into the room from the wall may require measurements be taken from the sill up. Therefore, additions to the actual measurements would be made only to extend the treatment beyond the sides and above the top of the opening.
Lifetime Warranty. Most
products we carry are covered by a Limited Lifetime Warranty.
This warranty covers any defects in materials or workmanship so
long as the product is measured and installed properly. In the
unlikely event that you need warranty service, please contact
us. Our trained customer service representatives will be
happy to arrange for a repair or replacement as quickly as
possible. Vinyl Vertical, Smooth & Textured have a 10 year
warranty on Dura-Vue® Headrail.
Warranty Claims. It is important to inspect all window treatment packages upon delivery. If you notice any box which appears damaged, have the driver open and inspect the product. Refuse any box which has been damaged and write down the box number and tracking number. If a damaged product is left on your porch, immediately call 1.800.919.4301. You will have 7 days from time of receiving the product to turn in a damage report with the manufacturer. The blinds must be kept in the original box, and we will need the tracking number from the box. We will contact the manufacturer and issue a return authorization for the product. The manufacturer will then repair or replace the product at their expense. If the product is replaced, the freight company will pick up the damaged box with 30 days of the freight claim. the manufacturing plant gives a greater discount, we will pass that on to you.
Personal Quality Assurance. We will do everything possible to ensure your satisfaction. Any error on our part or the manufacturer's part will be promptly corrected. If you make a mistake ordering, we will give you an "Oops discount" of at least 10% on a reorder. If the manufacturing plant gives a greater discount, we will pass that on to you.
Security. All information
submitted is processed through our secure server utilizing
Secure Socket Layer (SSL) technology encrypting all of your
personal information for travel across the Internet. If you
would feel more comfortable placing your with a Customer Service
Representative, please call 1.800.919.4301.
Confidentiality. All personal information we receive remains confidential and will be never shared with others not directly involved with the completion of your order.
Accuracy of Sample Images:
Color Accuracy. Despite every
effort to accurately duplicate each product's color when scanned
to our website, actual colors may vary. Due to monitor and/or
video card differences, subtle variations in color and surface
texture may not be fully revealed. Again, these are custom
products and CANNOT be returned. Therefore, you need to be
certain that any slight variations occurring between the actual
color and the representation on our website will be acceptable.
If exact color matches are required, please order a free sample
Sample Swatch Program.
Back Lighting of Fabrics. "Back lighting" is the effect seen when light filters through translucent-type fabrics from behind, such as outside daylight. Our catalogue images cannot display the effect of back lighting, which may soften colors and highlight fabric textures. BlindsOnSale cannot be responsible for color variances due to back lighting.
Please note: Slight variations might occur between the sample and the finished product. These run to run dye lot variations are common to the manufacturing process and within industry tolerances. They are not defects. Due to these variations, we recommend that when identical products and colors are to used for more than one opening, they all be ordered at the same time. BlindsOnSale cannot be responsible for dye lot variances.
Most items are manufactured with color coordinated components. Color coordinated products use components that are similar in color but not always exact in color. In addition, neutral colored head and/or bottom rails may be used in conjunction with color coordinated strip inserts. Exact color matches between tassels, strings and other blind and shade parts are rarely possible due to the extensive amount of colors offered for the primary components (slats, fabrics, louvers, etc.). Designer selected complementary, coordinated color matches assure you that whatever product you select has a finished look. Should you have specific concerns, please call our customer service department toll free at 1.800.919.4301.
Disclaimer for Bamboo Shades: Genuine bamboo shades may vary dramatically in color and pattern due to conditions such as soil make-up, the time of year harvesting takes place, and/or drying conditions. Colors can range from a somewhat vivid greenish tint to yellowish shades, then on to more muted brown tones. Samples are to primarily provide customers an idea of the product’s overall appearance. Therefore, a guarantee of color cannot be made and BlindsOnSale cannot be responsible for these variances.
Order Changes or Cancellations
Order Changes Policy: You
have up to 24 hours after the order is placed to make any
changes. Once that period has passed, it's normal for production
to have begun. Changes, if possible, after the 24 hour period
will incur an additional fee determined by the degree of
production already completed. If your products have been
completed, they cannot be changed. If you order on-line, please
review your order confirmation e-mail, or fax immediately upon
receipt to avoid any problems.
Cancellation/Return Policy: Since ALL products purchased through BlindsOnSale.com are custom made to order, they can not be resold in the normal course of business and therefore can not be returned for any reason.
Due to the custom nature of our products, your credit card will be charged for the total sales price, sales tax (applicable only if shipping within your state), and shipping once the order has been placed.
Please review the order confirmation e-mail or fax immediately after your order has been placed and check it for any errors. It is your responsibility to verify all sizes, products, and colors prior to production.
Discontinued or Out of Stock Items
BlindsOnSale makes every effort to remove items from our site immediately upon notification that they have been discontinued or to notify the customer of an out of stock item before ordering. However, it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, BlindsOnSale.com disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control.
BlindsOnSale is a corporation based in New York State and is therefore required to collect sales tax on all orders shipped within New York State.
Due to the custom nature of our products, we require full payment at the time of order placement. We accept Visa, MasterCard, Discover, American Express, and Pay-Pal through our website and over the phone. Cashier's check, personal checks, and money orders must be received by our office before your order can be processed.
If we cannot resolve a dispute regarding the application of BlindsOnSale's ordering, shipping and/or measuring policies to your order, the dispute will be settled by one arbitrator in binding arbitration pursuant to the rules of the American Arbitration Association. Arbitration shall be filed in Buffalo, NY, and the hearing relating to said arbitration shall be held at a mutually agreeable location within Buffalo, NY. The arbitrator will apply United States law and will award the substantially prevailing party its costs and reasonable attorneys fees.
This site was created and is controlled by BlindsOnSale.com Inc, in the State of New York, United States of America. Therefore, the laws of the State of New York will govern these terms, conditions, and disclaimers without giving effect to any principles of conflicts of law. We reserve the right to make changes to our website and our terms, conditions, and disclaimers.
To avoid possible injury or stragulation from
the cords on certain blinds and shades, please keep all cords
out of the reach of small children.
• Tie the cord to itself;
• Small clamp or clothes pin;
• Cord cleat (available upon request for most products);
• Tie down devices (these come standard with products such as verticals, sun shades, window shadings, etc.).
For further safety and prevention information, please visit the Window Covering Safety Council at windowcoverings.org.