Company Policies
The BlindsOnSale staff wants your experience to
be a pleasant one, so please take the time to read through our
terms and conditions. This information is provided to prevent
any complications regarding your order, now or in the future.
Although every effort has been made to clarify the information
we require from you the customer and the service you should
expect from us, there is always room for improvement.
Suggestions to better your BlindsOnSale shopping experience will
always, and gladly, be accepted.
The Importance of Proper Window Measurements:
Accurate measurements are crucial. The vast
majority of the products we offer are custom made and cannot be
returned due to incorrect measurements. Should an error on your
part occur, we will be here to assist you with having the error
corrected or, if necessary, the product remade. Please follow
our instructions on how to measure very carefully.
When you are certain your measurements are correct, measure
again! Should you have any questions, please feel free to call
us toll free at 1.800.919.4301. We are ready to assist you.
Inside Mount Window Treatments. "Inside mount" window
treatments fit inside the window frame or opening. Deductions,
allowing for the precise fit, and function are automatically
taken by the factory. These deductions may vary by type of
treatment selected and/or factory of manufacture. So please, DO
NOT take any deductions of your own. Give us the actual, exact
measurements of your opening down to 1/8 of an inch.
Outside Mount Window Treatments. "Outside mount" means
the treatment extends beyond the sides, above the top, and
sometimes below the actual opening. The factory does not change
the measurements for outside mounted items. Therefore, you will
need to determine the finished size you need (excluding roller
shades). Submit the size of the blind, NOT the size of the
window. Please consider the following:
• Standard sliding glass doors
and windows being covered with floor length treatments require
additions be made to the actual size so they extend beyond the
sides and above the top of the opening only.
• Openings in french doors or
windows that are not being covered with a floor length treatment
require that width and length be added to the actual opening
sizes. This is to allow the completed treatment to extend above,
below, and beyond each side of the opening.
• An outside mount for a window
with a sill extending more than 3/4 of an inch into the room
from the wall may require measurements be taken from the sill
up. Therefore, additions to the actual measurements would be
made only to extend the treatment beyond the sides and above the
top of the opening.
Lifetime Warranty. Most
products we carry are covered by a Limited Lifetime Warranty.
This warranty covers any defects in materials or workmanship so
long as the product is measured and installed properly. In the
unlikely event that you need warranty service, please contact
us. Our trained customer service representatives will be
happy to arrange for a repair or replacement as quickly as
possible. Vinyl Vertical, Smooth & Textured have a 10 year
warranty on Dura-Vue® Headrail.
Warranty Claims. It is important to inspect all
window treatment packages upon delivery. If you notice any box
which appears damaged, have the driver open and inspect the
product. Refuse any box which has been damaged and write down
the box number and tracking number. If a damaged product is left
on your porch, immediately call 1.800.919.4301.
You will have 7 days from time of receiving the product to turn
in a damage report with the manufacturer. The blinds must be
kept in the original box, and we will need the tracking number
from the box. We will contact the manufacturer and issue a
return authorization for the product. The manufacturer will then
repair or replace the product at their expense. If the product
is replaced, the freight company will pick up the damaged box
with 30 days of the freight claim. the manufacturing plant gives
a greater discount, we will pass that on to you.
Personal Quality Assurance. We will do
everything possible to ensure your satisfaction. Any error on
our part or the manufacturer's part will be promptly corrected.
If you make a mistake ordering, we will give you an "Oops
discount" of at least 10% on a reorder. If the manufacturing
plant gives a greater discount, we will pass that on to you.
Personal Information
Security. All information
submitted is processed through our secure server utilizing
Secure Socket Layer (SSL) technology encrypting all of your
personal information for travel across the Internet. If you
would feel more comfortable placing your with a Customer Service
Representative, please call 1.800.919.4301.
Confidentiality. All personal information we
receive remains confidential and will be never shared with
others not directly involved with the completion of your
order.
Accuracy of Sample Images:
Color Accuracy. Despite every
effort to accurately duplicate each product's color when scanned
to our website, actual colors may vary. Due to monitor and/or
video card differences, subtle variations in color and surface
texture may not be fully revealed. Again, these are custom
products and CANNOT be returned. Therefore, you need to be
certain that any slight variations occurring between the actual
color and the representation on our website will be acceptable.
If exact color matches are required, please order a free sample
through our
Sample Swatch Program.
Back Lighting of Fabrics. "Back lighting" is
the effect seen when light filters through translucent-type
fabrics from behind, such as outside daylight. Our catalogue
images cannot display the effect of back lighting, which may
soften colors and highlight fabric textures. BlindsOnSale
cannot be responsible for color variances due to back lighting.
Please note: Slight variations might occur
between the sample and the finished product. These run to run
dye lot variations are common to the manufacturing process and
within industry tolerances. They are not defects. Due to these
variations, we recommend that when identical products and colors
are to used for more than one opening, they all be ordered at
the same time. BlindsOnSale cannot be responsible for dye
lot variances.
Most items are manufactured with color coordinated components.
Color coordinated products use components that are similar in
color but not always exact in color. In addition, neutral
colored head and/or bottom rails may be used in conjunction with
color coordinated strip inserts. Exact color matches between
tassels, strings and other blind and shade parts are rarely
possible due to the extensive amount of colors offered for the
primary components (slats, fabrics, louvers, etc.). Designer
selected complementary, coordinated color matches assure you
that whatever product you select has a finished look. Should you
have specific concerns, please call our customer service
department toll free at 1.800.919.4301.
Disclaimer for Bamboo Shades: Genuine bamboo
shades may vary dramatically in color and pattern due to
conditions such as soil make-up, the time of year harvesting
takes place, and/or drying conditions. Colors can range from a
somewhat vivid greenish tint to yellowish shades, then on to
more muted brown tones. Samples are to primarily provide
customers an idea of the product’s overall appearance.
Therefore, a guarantee of color cannot be made and
BlindsOnSale cannot be responsible for these variances.
Order Changes or Cancellations
Order Changes Policy: You
have up to 24 hours after the order is placed to make any
changes. Once that period has passed, it's normal for production
to have begun. Changes, if possible, after the 24 hour period
will incur an additional fee determined by the degree of
production already completed. If your products have been
completed, they cannot be changed. If you order on-line, please
review your order confirmation e-mail, or fax immediately upon
receipt to avoid any problems.
Cancellation/Return Policy: Since ALL products
purchased through BlindsOnSale.com are custom made to
order, they can not be resold in the normal course of business
and therefore can not be returned for any reason.
Due to the custom nature of our products, your credit card will
be charged for the total sales price, sales tax (applicable only
if shipping within your state), and shipping once the order has
been placed.
Please review the order confirmation e-mail or fax immediately
after your order has been placed and check it for any errors. It
is your responsibility to verify all sizes, products, and colors
prior to production.
Discontinued or Out of Stock Items
BlindsOnSale makes every effort to remove items from our site immediately upon notification that they have been discontinued or to notify the customer of an out of stock item before ordering. However, it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, BlindsOnSale.com disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control.
Sales Tax
BlindsOnSale is a Oklahoma-based corporation and is therefore required to collect sales tax on all orders shipped within Oklahoma.
Payment Options
Due to the custom nature of our products, we require full payment at the time of order placement. We accept Visa, MasterCard, Discover, American Express, and Pay-Pal through our website and over the phone. Cashier's check, personal checks, and money orders must be received by our office before your order can be processed.
Dispute Resolution
If we cannot resolve a dispute regarding the application of BlindsOnSale's ordering, shipping and/or measuring policies to your order, the dispute will be settled by one arbitrator in binding arbitration pursuant to the rules of the American Arbitration Association. Arbitration shall be filed in Oklahoma City, OK, and the hearing relating to said arbitration shall be held at a mutually agreeable location within Oklahoma City, OK. The arbitrator will apply United States law and will award the substantially prevailing party its costs and reasonable attorneys fees.
Applicable Law
This site was created and is controlled by BlindsOnSale.com, Inc., in the State of Oklahoma, United States of America. Therefore, the laws of the State of Oklahoma will govern these terms, conditions, and disclaimers without giving effect to any principles of conflicts of law. We reserve the right to make changes to our website and our terms, conditions, and disclaimers.
Child Safety
To avoid possible injury or stragulation from
the cords on certain blinds and shades, please keep all cords
out of the reach of small children.
Safety Options:
• Tie the cord to itself;
• Small clamp or clothes
pin;
• Cord cleat (available upon
request for most products);
• Tie down devices (these come
standard with products such as verticals, sun shades, window
shadings, etc.).
For further safety and prevention information, please visit the
Window Covering Safety Council at windowcoverings.org.