Frequently Asked Questions
How do I order blinds and shades?
Ordering blinds and shades is easy, and we offer
four different ways to do it.
1. Call toll free 1.800.919.4301 9am to 5pm Eastern, Monday through Friday.
2. Fax your order to 1.405.381.3926.
3. Mail your order to us at:
2886 Niagara Falls Blvd
Buffalo, NY 14228
4. Order online. It's simple and safe. Just follow these steps:
Step 1. Find the window treatment that you want and click "Buy Now" below the product.
Step 2. Customize your order on the order form. Fill in width, height, color, control choices, etc. Then click "Add to Cart".
Step 3. Review your selections in your shopping cart. If you have nothing to add to your order, continue by clicking "Check Out".
Step 4. Enter your shipping and credit card information. Proceed by clicking "Verify Your Order". There may be a slight delay
while processing your order.
Step 5. The confirmation page will display your entire order. Confirm your order by making sure all quantities, sizes, colors,
and specifications are correct. You may want to print a copy of your order for future reference. Click "Make Purchase".
Step 6. We will e-mail you a confirmation with our store reference number, which we will use to track your order.
Troubleshooting Online Orders
If you've entered the wrong quantity on your order, go to your shopping cart. To change the quantity, simply go the box under "Qty" and type in the correct number. Then click "Update Quantity" at the bottom of the page.
If your order or credit card isn't processing, do not continue trying to place an order. Call toll free 1.800.919.4301 and speak to a member of our sales team. We're here to help. BACK TO TOPICS
How do I measure my window?
How accurate are your colors?
Although we do our best to make sure that the colors shown on our web site are accurate, actual colors can vary slightly. For viewing blinds on our website, a 24 bit true-color display card is recommended. In addition, subtle color differences and textures may not be fully appreciated on some systems. Due to the fact that our products are all custom made and cannot be returned, you may wish to have a sample sent to you before ordering. BACK TO TOPICS
What are my payment options?
Since all window treatments from BlindsOnSale.com are custom made to your specifications, all orders are paid for when your order is placed. We accept Visa, Mastercard Discover, American Express, cashier's checks, personal checks, and money orders. BACK TO TOPICS
Do you offer exchanges, cancellations, or refunds?
Unfortunately, we cannot accept returns. Since our
products are custom made to your specifications, they are not
suitable for exchange or resale. Therefore, once an order is placed,
it cannot be cancelled. It is very important that you are sure about
your window treatment choice before making a purchase. If you receive
a product and it has been damaged in shipping, the manufacturer will
repair or replace the products at their expense.
If your order has incurred damage during the shipping process, please read about filing a warranty claim.
We will do everything possible to ensure your satisfaction. Any error on our part or the manufacturer's part will be promptly corrected. If you make a mistake ordering, we will give you an "Oops discount" of at least 10% on a reorder. If the manufacturing plant gives a greater discount, we will pass that on to you. For more information, please read our company policies. BACK TO TOPICS
Do you charge sales tax?
You do not have to pay any sales tax outside of Oklahoma. Oklahoma resident sales tax will automatically be added to orders. BACK TO TOPICS
When will my order arrive?
Depending on the product and manufacturer, Quick
Ship products usually have a 2-3 day production period. Most of our
other products have a 5-7 production period. B&W Horizon Natural
Shades require up to 10 production days.
After production is completed, normal delivery on packages 93" or less is 2-5 business days. For the fastest service possible, we ship most products via UPS or FedEx Ground direct from the manufacturing facility located closest to you. If your package is too big for UPS, we'll ship it via a freight carrier (usually right to your door).
We are happy to provide you will tracking information once your order has shipped. BACK TO TOPICS
How much is shipping?
Most orders under 94" ship for free anywhere in the continental United States (excluding Alaska and Hawaii).
Orders 94" or over have an oversized freight fee of $ 90.00 per order and ship by common freight carrier.
Horizon Averte & Roman Fold shades can be shipped to Alaska and Hawaii. Approximate shipping cost depends on the size.
• Orders under 94" ship by UPS Ground for $ 125.00 per order.
• Orders over 94" ship by UPS Ground for $ 200.00 per order.
• Orders under 96" ship by UPS Second Day Air for $ 150.00 per order.
• UPS second Day Air is not available for orders 96" or over. BACK TO TOPICS
What if my order has been damaged during shipping?
It is important to inspect all window treatment
packages upon delivery. If you notice any box which appears damaged,
have the driver open and inspect the product. Refuse any box which
has been damaged and write down the box number and tracking number.
If a damaged product is left on your porch, immediately call
You will have 7 days from time of receiving the product to turn in a damage report with the manufacturer. The blinds must be kept in the original box, and we will need the tracking number from the box. We will contact the manufacturer and issue a return authorization for the product. The manufacturer will then repair or replace the product at their expense. If the product is replaced, the freight company will pick up the damaged box with 30 days of the freight claim. the manufacturing plant gives a greater discount, we will pass that on to you. For more information, please read our company policies. BACK TO TOPICS